Terms of use

TERMS OF USE - SCOPE:

These terms and conditions apply to all of our services, which may be provided by any legal means or method.

By only accessing and/or browsing and/or using and/or ordering and purchasing, you accept and confirm that you have read, fully understood and unreservedly accepted the terms and conditions, as detailed below. If you do not agree with these terms then you must not use our services and website.

These terms of use may be revised and updated at any time and without warning, following changes in the Greek and European legal framework for matters governing the terms of internet use. Please check the terms of use of our website at regular intervals - for any changes - as your entry into it implies their acceptance.

The following terms are formulated taking into account both the rapid development of technology and in particular the internet and the existing legislation regarding these matters.

TERMS OF USE OF E-SHOP & TRANSACTIONS:

The website lalaband.eu and the on-line store have as their object the sale of household products, clothing-shoes, white goods and accessories remotely or via the internet.

The addition, modification, removal, temporary suspension of availability at any time of the products available for sale is left to the absolute discretion of the company, which may act in this regard without prior notice.

The website guarantees the quality, accuracy and validity of the information displayed by it, regarding the identity and the services provided by it, subject to errors due to technical or typographical errors.

OTHER VISITORS/USERS INFORMATION PROVIDED:

Information in the form of suggestions or ideas expressed by visitors/users of the website through the voluntary and free use of the respective communication tools comes with their consent into the possession of lalaband.eu, which may use them in any way for commercial or non-commercial purposes. purpose.

Furthermore, the visitor/user who voluntarily provides said information, suggestions and ideas waives any right to them, as well as waives any right to compensation for the use of said material from the website.

CODE OF CONDUCT & RESPONSIBILITY OF VISITORS/USERS:

The visitor/user of this website bears sole responsibility for the legal use of it and is obliged to refrain from any illegal act and abusive behavior, contrary to the rules of law or behavior contrary to good faith and good morals as well as from the adoption of illegal practices and unfair competition practices. It is prohibited to send or transmit through the website illegal material, that is, material that is untrue, inaccurate, threatening, abusive, offensive, defamatory or material that violates the rights of third parties, property or non-property, or that encourages criminal acts. It is forbidden to cause harm or mislead in any way about the origin of the content transmitted through the website. Harassing third parties in any way is prohibited. Also, this website is not available and therefore its visitors/users must refrain from any act of advertising or promotion of foreign products or services or third-party websites, as well as from sending unsolicited and uninvited messages from the recipient of electronic messages (spam).

Visitors/users agree that they will not compromise the security of this website and that they will not prevent any user from accessing this website. In the event of technical damage to the website and its systems by the visitor/user, the latter is responsible for its full restoration as well as compensation for the company. In the event that content is posted that causes moral harm or other damage to a third party, the website reserves the right to immediately proceed with the deletion of this content and at the same time to suspend the operation of the account of the user/member, who violates the terms of this , as shown below. Any violation of the above as well as the general use of the website for illegal purposes entails civil and criminal penalties, on which the website reserves the right. Cooperation with any police or judicial authority to reveal the identity of the offender is self-evident.

DURATION:

This website reserves the exclusive right to block any access to it to visitors/users that it believes have violated the letter and spirit of these terms of use, terminating the use of access codes to its services and/or making available of its content.

Prices-Offers-Discounts:

The listed prices include VAT as well as other taxes, any difference will be stated and highlighted. All this subject to changes in taxation.The offers displayed from time to time will have a limited duration and their validity will extend until the day of submission of the order.

Information required to order a product:

Except in the case of ordering through our website, where it is mentioned below, when ordering in any other way, in addition to the quantitative and qualitative identification of the product, the identity of the buyer, and in particular the name and contact details, must be indicated (telephone, e-mail address, residential address), information on the payment method, information for issuing an invoice or receipt (VAT, DOU, status) as well as the shipping address.

Checkout:

The order is considered to have been completed and that your relevant statement has come to our attention as soon as the relevant e-mail message or phone call confirming your order.

Order cancellation:

The buyer is given the possibility to cancel the order until the delivery of the product to be delivered.

Withdrawal:

The buyer reserves the right to return the products, free of charge and without reason, within a period of fifteen (14) calendar days from the date of receipt accompanied by a completed withdrawal form. The declaration of withdrawal can be made either by submitting electronically, or by filling in and sending the withdrawal form in question or by any other clear statement that shows the buyer's decision to withdraw from the contract and which has been demonstrably brought to our attention. In the event of withdrawal the buyer bears only the direct cost of shipping & returning the products. Returns are only accepted provided the products are accompanied by their retail receipt or invoice. It is recommended that our company be informed beforehand, so that it knows and accepts the return, after checking the quality of the returned product. The refund will be completed within 14 calendar days from the day on which the supplier was informed by the consumer that he is withdrawing and under the express condition that the returned product is in the supplier's possession by crediting the buyer's bank account, which he will notify in time and in writing. Bank charges are borne by the buyer.

SPECIFICALLY:

The consumer is responsible for any reduction in the value of the goods only as a result of the handling of the goods other than that which is necessary to establish the nature, characteristics and functioning of the goods. The right to return the product (right to withdraw from the sale) concerns the entire purchased product and cannot be exercised on a part of the product only (eg on accessories of the product). Returns are made at your expense (direct cost of return) and delivered to our headquarters.

The product being returned must not have been used and you must find it and its packaging in the same condition as when the buyer received it. The product, outer and inner packaging must be intact. In case it is found that the product is used or the packaging is incomplete, torn, worn, falsified with adhesive tapes or vouchers of courier companies, the company has the right not to receive the product and return it to the consumer. In this case, shipping costs are borne by the buyer.

You must inform us about the shipping method and time you will choose in order to take care of the receipt of the product and our immediate response to your request. The above product return policy concerns all of our products apart from express exceptions, it is entirely legal and in the best interest of the consumer. As soon as the company receives a product return request and as long as the above conditions are met, it will refund you the relevant amount to any bank account with the condition of informing us about the existence of an account and specifically the IBAN number and the bank holding this account.This update is done at your own risk. In the case provided above, where the company is entitled to compensation for defects of the returned products, it will have the right to offset the relevant amount of the claimed compensation with the price to be refunded.

Legal framework

The contracts concluded are governed by the following provisions:

Article 3e - Right of withdrawal

1. Unless the exceptions provided for in article 3l apply, the consumer has a period of 14 calendar days to withdraw from the distance contract or the contract outside a commercial store without stating the reasons and without any charge beyond those provided for in article 3i paragraph 2 and in article 3j.

2. Without prejudice to article 3f, the withdrawal period provided for in paragraph 1 of this article expires 14 calendar days: a) from the date of conclusion of the contract, for service contracts•

b) for sales contracts, from the day on which the consumer or a third party indicated by him, other than the carrier, acquires physical possession of the goods or:i) from the day on which the consumer or a a third party indicated by him, other than the carrier, acquires physical possession of the last good, in the case of several goods ordered by the consumer in one order and delivered separately, ii) from the day on which the consumer or a third party which is indicated by him, other than the carrier, acquires physical possession of the last lot or the last piece, in case of delivery of goods consisting of several lots or several pieces,iii) from the day on which the consumer or a third party the indicated by him, other than the carrier, acquires physical possession of the first good, in the case of a contract for the regular delivery of goods at a fixed time period•c) from the day of conclusion of the contract, in the case of contracts for the supply of water, natural gas or electricity, if they are not available for sale in a limited volume or specified quantity, for the supply of district heating or for the supply of digital content that is not provided on a fixed medium. 3. The contracting parties may, if they wish, perform their contractual obligations during the withdrawal period. 4. In the case of a contract outside a commercial outlet, it is prohibited to collect all or part of the price, even in the form of an engagement, guarantee, issuance or acceptance of securities or in any other form, during the period of paragraph 1.

Article 3f - Failure to inform about the right of withdrawal

1. If the supplier has not provided the consumer with the information regarding the right of withdrawal as required by article 3b paragraph 1 letter h), the withdrawal period expires 12 months after the end of the initial withdrawal period, as determined under article 3e paragraph 2.2. If the supplier has provided the consumer with the information provided for in paragraph 1 of this article within 12 months from the day specified in article 3e paragraph 2, the withdrawal period expires 14 calendar days from the day the consumer receives said information. Article 3g - Exercise of the right of withdrawal

1. Before the expiry of the withdrawal period, the consumer informs the supplier of his decision to withdraw from the contract. To this end, the consumer may:a) either use the sample withdrawal form listed in section B of the Annex to Law 2251/1994•b) or make any other clear statement that presents his decision to withdraw from the contract.2. The consumer has made use of the right of withdrawal within the withdrawal period referred to in article 3e paragraph 2 and article 3f, if the notice of exercise of the right of withdrawal is sent by the consumer before the expiry of the period.

3. The supplier may, in addition to the possibilities mentioned in paragraph 1, provide the option to the consumer to complete and submit electronically either the sample withdrawal form listed in section B of the Annex of Law 2251/1994, or any other clear statement found on the supplier's website. In these cases, the supplier immediately communicates to the consumer a confirmation of receipt of this withdrawal on a permanent medium. 4. The consumer bears the burden of proving that he has exercised the right of withdrawal pursuant to this article.

Article 3 - Effects of withdrawal

The exercise of the right of withdrawal terminates the obligations of the contracting parties: a) to perform the distance or off-premise contract or b) to conclude a distance or off-premise contract in cases where an offer was made by the consumer.

Article 3i - Obligations of the supplier in case of withdrawal

1. The supplier returns any payment received from the consumer, without undue delay and in any case within 14 calendar days from the day on which he was informed of the consumer's decision to withdraw from the contract pursuant to article 3g. The supplier makes the refund provided for in the first paragraph using the same means of payment as those the consumer used for the original transaction, unless the consumer has expressly agreed otherwise and on the condition that the consumer is not burdened with costs resulting from the return of money.

Article 3j - Obligations of the consumer in case of withdrawal

1. Unless the supplier has offered to collect the goods himself, the consumer returns the goods or transfers them to the supplier or to a person authorized by the supplier to receive the goods, without undue delay and in any case within 14 calendar days from the day on which announced to the supplier its decision to withdraw from the contract in accordance with article 3g. The deadline is met if the consumer sends back the goods before the expiry of the 14 calendar day period.

The consumer shall bear only the direct cost of returning the goods, unless the supplier has agreed to bear such costs himself or if the supplier has failed to inform the consumer that the consumer must bear them.

In the case of off-premise contracts, if the goods have been delivered to the consumer's home at the time of the conclusion of the contract, the supplier collects the goods at his own expense, since these are goods which by their nature cannot normally be returned by post.

2. The consumer is responsible for any reduction in the value of the goods only as a result of handling the goods other than that which is necessary to establish the nature, characteristics and function of the goods. The consumer is not liable under any circumstances for any reduction in the value of the goods when the supplier has not provided notification of the right of withdrawal in accordance with article 3b paragraph 1 letter h).

3. If the consumer exercises the right of withdrawal after having already submitted an application in accordance with article 3c paragraph 3 or article 3d paragraph 8, the consumer must pay the supplier, compared to the full coverage of the contract, an amount proportional to the provided until the consumer has informed the supplier that he will exercise the right of withdrawal. The proportionate amount that the consumer must pay to the supplier is calculated on the basis of the total price agreed in the contract. If the total price is excessive, the corresponding amount should be calculated based on the market value of the supplies.

Article 3l - Exceptions to the right of withdrawal

The right of withdrawal provided for in articles 3e to 3k for distance and off-premise contracts does not apply in the following cases: a) service contracts after the full provision of the service, if the performance began with the prior express consent of the consumer, and with his acknowledgment that he will lose his right of withdrawal once the contract is fully performed by

the supplier b) the supply of goods or the provision of services the price of which depends on fluctuations in the money market which cannot be controlled by the supplier and which may occur

within the withdrawal period•c) the supply of goods that are manufactured according to the consumer's specifications or clearly personalized•d) the supply of goods that can be altered or expire

soon•e) the supply of sealed goods which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery•f) the supply of goods which, after delivery, due to the nature them, are inextricably mixed with other elements;

delivery of which, however, can only take place after 30 days and the actual price of which depends on fluctuations in the market, which cannot be controlled by the supplier h) contracts in which the consumer has specifically requested a visit from the supplier with in order to carry out emergency repairs or to carry out maintenance work. If, in the case of such a visit, the supplier provides services

in addition to those specifically requested by the consumer or goods other than the spare parts that were compulsorily used when performing maintenance work or during repairs, the right of withdrawal applies to said additional services or goods i) the supply of sealed audio recordings or sealed video recordings or sealed computer software, unsealed after delivery•

j) the supply of newspapers and all kinds of magazines, excluding subscription contracts for the supply of these forms; k) contracts concluded at a public auction; l) the provision of accommodation other than for residential purposes, transport of goods, car rental services, catering or related services with leisure activities, if the contract provides for a specific date or deadline for performance; m) the supply of digital content not provided on a physical medium, if the performance began with the prior express consent of the consumer and the consumer's confirmation that he thus loses his right retreat.